Technology Meets
Simplicity

"So much of the heavy-lifting was already done for our credit union."
Diane Shelton
President/CEO, DuPage Credit Union
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Unparalleled simplicity is a must-have for DuPage Credit Union when it comes to implementing new technologies – for both their staff and their members. For DuPage, optimal solutions are personalized, easy to use and create competitive advantages. And that is just what they found in TMG. 

Simplified solutions like TMG’s patented Springboard™ technology—which allows financial institutions to manage card accounts across multiple processing platforms—provide DuPage with the resources they need to assist cardholders quickly and effectively. “TMG has really helped make our teams’ lives a lot easier with the Springboard platform,” says Diane Shelton, DuPage’s President/CEO. “Plus, new enhancements are always on the way.” 

Behind the scenes, TMG continually works to deliver the next wave of innovative processes and solutions to clients like DuPage. This involves a continuous scan of the payments landscape to separate the “noise” in the marketplace from trends with staying power. “TMG gives us confidence that the projects we undertake with them will be smooth and easy,” notes Diane. “So much of the heavy-lifting was already done for our credit union.”

Expanding Expertise,
Achieving Results

"Any financial institution can benefit from an outside perspective."
Mike Terzian
Chief Marketing Officer, Partners Federal Credit Union
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For financial institutions and leaders like Partners Federal Credit Union Chief Marketing Officer Mike Terzian, partnerships can serve as an extension of their team to help them more quickly achieve desired results. That’s why Partners turned to TMG’s SmartGrowth™ team for a comprehensive portfolio review.

“Any financial institution can benefit from an outside perspective,” notes Mike. “The SmartGrowth team is able to think beyond our day-to-day activities, so they could focus on growth opportunities.” The partnership helped the credit union better navigate the chaotic payments landscape. As Mike says, “Consumers have no shortage of choices, but partnering with TMG helped us simplify all the complexities not only for our consumers, but for our internal operations. That’s what the SmartGrowth perspective can do.”

Meeting Consumers'
Unique Needs

"Every consumer is different. That’s why I provide each one with personalized service."
Danielle Thompson
Consumer Services Representative, TMG
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First impressions matter. As a representative in TMG’s consumer service center, Danielle Thompson understands the value of starting out on the right foot. “When speaking with consumers, I only have one shot at a first impression,” Danielle says. “Within those first few moments, I want consumers to know they’re being heard, their situation is unique and I’m here to make their lives easier.” To Danielle, positive first impressions help pave the way toward optimal consumer experiences.

At TMG, “optimal” is synonymous with “customized.” Call center representatives like Danielle shy away from taking a cookie-cutter approach to their consumer interactions. Instead, they favor a more tailored approach. “Every consumer is different,” Danielle says. “That’s why I make sure to provide each one with personalized service to fit his or her unique needs.”

Technology Meets
Simplicity

"So much of the heavy-lifting was already done for our credit union."
Diane Shelton
President/CEO, DuPage Credit Union
READ MORE

Unparalleled simplicity is a must-have for DuPage Credit Union when it comes to implementing new technologies – for both their staff and their members. For DuPage, optimal solutions are personalized, easy to use and create competitive advantages. And that is just what they found in TMG. 

Simplified solutions like TMG’s patented Springboard™ technology—which allows financial institutions to manage card accounts across multiple processing platforms—provide DuPage with the resources they need to assist cardholders quickly and effectively. “TMG has really helped make our teams’ lives a lot easier with the Springboard platform,” says Diane Shelton, DuPage’s President/CEO. “Plus, new enhancements are always on the way.” 

Behind the scenes, TMG continually works to deliver the next wave of innovative processes and solutions to clients like DuPage. This involves a continuous scan of the payments landscape to separate the “noise” in the marketplace from trends with staying power. “TMG gives us confidence that the projects we undertake with them will be smooth and easy,” notes Diane. “So much of the heavy-lifting was already done for our credit union.”

We are TMG.

Inspiring possibilities for payment solutions.